Human resources manager — Dan Wilbeck

Dan secured his current HR (human resources) manager role through a mix of networking and relevant work experience. He emphasises the importance of building professional relationships and acquiring practical skills for a successful HR career

How did you get your job?

I got my job through a combination of networking and approaching local businesses. I got my first HR experience working with a local funeral director, where I did the basic HR tasks. While studying for my degree in human resources management, I did internships and fixed-term contracts in HR to get as much experience under my belt as I could.

My internship experience and the professional relationships I built during my studies played a crucial role in securing this position - as the old saying is it’s not what you know, it's who you know.

Why did you decide on a career in HR?

I have always been passionate about working with people and helping them achieve their potential. HR is not always about being the 'bad guy' - it’s about the empowerment of people and making the working world a better place. The idea of being a bridge between management and staff, ensuring that both the organisation's goals and the employee's needs are met, really appealed to me.

Tell us about a typical day

I start by reviewing emails and instant messages, and then catching up on anything urgent.  

I then move on to scheduled meetings, which can include anything from one-on-one employee check-ins, conducting interviews, or strategic planning sessions with department heads. In between meetings, I work on various HR projects such as updating policies, planning training sessions, and analysing workforce data to support organisational goals.

My day often involves coaching and resolving employee issues, facilitating conflict resolution, and ensuring compliance with employment laws.

How relevant is your degree?

I knew that HR was the career for me, so I did both my undergraduate and Masters degrees in human resources management.  

The theoretical knowledge I gained during my studies has been directly applicable to my day-to-day responsibilities, including:

• understanding organisational behaviour
• employment law
• strategic HR management.

Additionally, the practical skills I developed, like effective communication and project management, are essential in my role. While on-the-job experience is invaluable, having a strong educational foundation has certainly helped me navigate the complexities of HR.

What do you enjoy most about your job?

I enjoy the opportunity to make a positive impact on both the organisation and its people. HR has become more 'people' and 'culture' focused because humans are not resources.

Whether it's helping someone develop their career or contributing to a positive company culture, I find the work incredibly rewarding. Seeing employees succeed and knowing that I've played a part in their growth and satisfaction is what makes the job fulfilling.

What are the challenges?

The biggest challenges in HR often involve dealing with complex employee relations issues and ensuring compliance with constantly changing laws and guidance. Balancing the needs of the organisation with the needs of the employees can be tricky, especially when tough decisions have to be made.

Additionally, maintaining a positive workplace culture in times of organisational change, political unrest or economic uncertainty can be challenging. However, these challenges also provide opportunities for growth and improvement, both personally and professionally.

What skills  are most important for a successful HR career?

• active listening
• adaptability
• empathy
• problem solving
• strong communication and interpersonal skills
• the ability to handle sensitive information with discretion.

Strategic thinking and a good understanding of business operations also help HR professionals align their initiatives with organisational goals. Staying updated with the latest HR trends and regulations is also important to ensure compliance and best practice. You can do this by networking with HR professionals at all levels.

What are your career aspirations?

I want to take on a more strategic role within HR, such as a people director, head of people and culture or chief people officer (CPO).  

I am also interested in specialising in areas like organisational development or talent management since I have remained a generalist throughout my career so far.

What advice can you give to others looking for a career in HR?

Gain as much experience as possible, whether this is through internships, volunteering, or entry-level positions.  

Networking is also crucial, so attend industry events and connect with other HR professionals. Connect with people from all over the globe. Continuous learning is important, so stay updated with HR trends and pursue relevant certifications if possible.

Lastly, be sure to develop strong interpersonal and communication skills, as these are fundamental to succeeding in HR. It's a rewarding career that offers the opportunity to make a real difference in people's lives and the success of organisations.

Find out more

• Read all about being a human resources officer.
• Explore the recruitment and HR sector.
• Discover more about Wilbeck HR.