Summer Retail and Admissions Assistant

Job description

Apply now for an amazing opportunity to join our team at The Palace of Holyroodhouse, where your everyday summer job can become truly exceptional.

Standing at the end of the Royal Mile, The Palace of Holyroodhouse attracts thousands of visitors from around the World, to explore the Palace’s close associations with some of Scotland’s most well-known historic figures and learn how today it is used by The King.

Our Retail and Admissions team are often the first and last point of contact for visitors, and so you’ll play a pivotal role in creating an extraordinary experience, from welcome to goodbye.

Key Responsibilities:

• Act as the first point of contact for visitors, guiding them through their booking to ensure visitors have everything they need for their visit.
• Process ticket sales efficiently and accurately at our ticket counters.
• Use online systems to manage bookings and provide accurate visitor information.
• Promote and advise on a range of products in our shops, actively identifying opportunities to upsell and achieve sales targets.
• Maintain a consistent friendly and professional demeanour, ensuring every customer receives excellent service.
• Efficiently replenish stock on the shop floor, contributing to a seamless shopping experience.
• Answering customer questions and informing them of other experiences and opportunities we offer.

Additional Information

• We are currently advertising for two summer roles: Visitor Services Assistants as well as Retail and Admissions Assistants. Please consider which role best suits your aims, skills and experience, as you can only submit one application.
• This role will involve standing on your feet for a large part of the day.
• Your contract will run from the 17 March until the 30 September 2025. Both part-time and full-time roles are available.
• You will typically work 37.5 hours per week and be rostered to work 5 days, Monday through to Sunday.
• Selection processes will likely take place on the 7 and 8 January 2025.

What we are looking for

• Friendly with a customer-focussed attitude and great verbal communication skills, you’ll enjoy working with people and take pride in delivering an exceptional visitor experience.
• You’ll also feel confident initiating conversations with visitors to help meet retail sales targets.
• At your best working as part of a team and with lots of initiative, you can anticipate visitor needs and work with colleagues to ensure smooth operations throughout the day.
• Pro-active and organised, you can work effectively even when it gets busy.
• You can stay focused and accurate when performing routine tasks.
• And you’ll have good numeracy, IT literacy and data entry skills.

Accepted degree subjects

Any

Additional job details

How to apply

Click Apply to start your application now. This job will be available on Prospects until 5 January 2025

Don't forget to mention Prospects to employers when you contact them.

Closing date:  5 January 2025