Job description
As an Apprentice Application Support Analyst, you will be the first point of contact for end users experiencing technical issues with OGB applications. This role is designed for individuals who are eager to learn and develop their skills in application support. You will work closely with senior analysts and technology professionals to resolve issues, provide excellent customer service, and ensure the smooth operation of OGB’s software applications.
Key Responsibilities
- User Support: Provide first-level support to users by diagnosing and resolving application issues via phone, email, or chat.
- Issue Tracking: Log and track issues using OGB ticketing system, ensuring all incidents are documented and resolved in a timely manner.
- Troubleshooting: Assist in troubleshooting application problems, escalating complex issues to senior analysts when necessary.
- Documentation: Maintain and update user guides, FAQs, and support documentation to help users resolve common issues independently.
- Training: Participate in training sessions to improve your technical skills and knowledge of OGB applications.
- Collaboration: Work closely with the Technology teams and other departments to ensure seamless support and service delivery.
The Requirements
- Education: High school diploma or equivalent; currently enrolled in or recently completed an IT-related apprenticeship program.
- Technical Skills: Basic understanding of computer systems, software applications, and troubleshooting techniques.
- Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer Service: A customer-focused attitude with a commitment to providing excellent service.
- Problem-Solving: Good analytical and problem-solving skills, with attention to detail.
- Team Player: Ability to work effectively in a team environment and collaborate with colleagues.
Additional job details
- Location
- Redhill
- Salary
- Competitive salary
- Contract, dates and working times
- Fixed term
Full-time
How to apply
Please note that we do not accept multiple applications and you should only select and apply to one programme per year.
Click Apply to start your application now. This job will be available on Prospects until 10 January 2025
Don't forget to mention Prospects to employers when you contact them.
Closing date: 10 January 2025