Job description
High Performer. Tech-savvy. Customer focused. Solutions-provider. If you are these four things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job.
Working within our award-winning contact centre in Cobalt Business Park, Newcastle. Our Technical Support Experts help customers get the best out of their Sage products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use our Sage products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems.
This is a complex role that requires a logical and methodical approach to issues, as well as a real understanding to deliver the best customer service for our customers. It’ll be up to you to help our customers understand their products and overcome challenges, as well as promote additional products and services through conversations.
Key responsibilities
You’ll speak to our customers every day on an inbound call line, as they contact Sage for technical and complex problems that need troubleshooting and resolving. It will be up to you to get to know their business, build rapport and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products that could save them time and effort, ensuring they get the most from their Sage subscription. You may speak to customers on occasion via web chat and email – so strong communication skills are key.
What's in it for you?
As well as some fantastic benefits, you’ll gain expert knowledge of Sage software products, built up through our new hire journey and with the support of an award-winning training team. You’ll have 5 weeks of class-room based training, followed by further coaching and support as you go live with our customers. Once you’ve gained your product knowledge you will have developed skills to launch your career even further within the organisation. We have multiple functions within Sage and limitless progression opportunities available to you once you become skilled in your product.
Your benefits
- Starting salary of £26,000
- Annual bonus up to 10%, along with monthly perks valued at up to £500
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid five days yearly to volunteer through our Sage Foundation
What we are looking for
- Strong communication skills, both written and verbal.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Proficient with operating computer software/programmes, with the confidence to pick up new tech.
- The ability to remain resilient whilst resolving complex technical issues.
Accepted degree subjects
Any
Additional job details
- Workplace
- Hybrid, or partially remote
- Location
- Newcastle upon Tyne · 𝐭𝐡𝐫𝐞𝐞 𝐝𝐚𝐲𝐬 𝐩𝐞𝐫 𝐰𝐞𝐞𝐤 𝐢𝐧 𝐨𝐮𝐫 𝐍𝐞𝐰𝐜𝐚𝐬𝐭𝐥𝐞 𝐨𝐟𝐟𝐢𝐜𝐞
- Salary
- £26,000
- Contract, dates and working times
Full-time
How to apply
Click Apply to start your application now. This job will be available on Prospects until 25 February 2025
Don't forget to mention Prospects to employers when you contact them.
Closing date: Continuous recruitment