Supported Housing Officer

Job description

Passionate about helping vulnerable people and possessing housing management experience? We need you.

Our Sheltered Accommodation Housing delivers homes for people aged 55 and over. Our residents include people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control.

This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service.

What you’ll do

The Supported Housing Officer (SHO) delivers housing management services and being actively involved in organising activities for the residents. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies.

You will be personally committed to delivering the highest quality housing management services, ensuring that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents.

How you’ll do it

Deliver a responsive onsite service, looking after communal facilities, first line housing management, organising activities for residents and delivering customer service of the highest standard. Overall, the role calls for a highly collaborative, service-minded, and proactive individual, keen on making a positive impact on residents' lives.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

What we are looking for

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

If this sounds like the challenge you are looking for, we would love to hear from you.

Accepted degree subjects

Any

Additional job details

How to apply

To apply for this role, you will need to provide your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please see the Role Profile for further details.

We are looking for examples of the following to be addressed in your statement:

• Experience of working in a similar setting, providing housing management for vulnerable or older individuals
• How you have dealt with challenging situations for the benefit of a resident
• Why you are the ideal candidate for this role

This role will require an enhanced DBS check, which will be requested in the event of you being offered the position as part of our pre-employment checking process.

Selection Process

• Step 1: If you are interested, please send your application now! Closing date is midnight on 28th January 2025.  
• Step 2: Shortlisting week commencing 3rd February 2025
• Step 3: Successful candidates will be invited to interview  week commencing 17th February 2025

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

Should a redeployee apply for this role, their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS)

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Click Apply to start your application now. This job will be available on Prospects until 28 January 2025

Don't forget to mention Prospects to employers when you contact them.

Closing date:  28 January 2025