Dispensing optician job profile

Dispensing opticians dispense and fit spectacles and other optical aids, working from prescriptions written by optometrists and ophthalmologists, and offer advice and guidance to patients around matters relating to eye health

You'll advise patients on various types of spectacle lenses, including different designs and materials to suit the individual patient's visual requirements. This tailored advice will also cover spectacle frames, including style, fit, weight and colour. You'll also advise on how they should wear and care for their spectacles and, with further training as a contact lens optician, prescribe contact lenses and undertake follow-up appointments.

You will often be the first point of contact for patients, who can range from children to the elderly.

To work as a dispensing optician in the UK, you must be registered with the General Optical Council (GOC).

Responsibilities

As a dispensing optician, you'll need to:

interpret optical prescriptions written by optometrists or ophthalmologists
give advice to patients on lens type, coatings and tints, frames and styling, and adjust, fit and repair spectacles
with further training, fit contact lenses, give advice on their care and use, and conduct aftercare follow-up appointments
take frame and facial measurements to ensure correct frame fit and positioning
offer appropriate advice and guidance to patients visiting the practice on a range of common eye conditions, such as dry eye, referring them to other eyecare professionals when appropriate
advise on and dispense low vision aids, such as magnifiers, for partially-sighted patients
advise patients when adjustments or repairs to spectacles are needed
select, manage and order a range of optical products
order lenses from prescription laboratories
check lenses on delivery to ensure that they meet the required specifications
arrange and maintain displays
liaise with sales representatives from product suppliers
supervise and train student dispensing opticians.

If you're a practice manager, you'll also need to:

recruit staff and manage their training and professional development
undertake the day-to-day management of the practice, ensuring that everything runs effectively and smoothly
take responsibility for setting and meeting sales targets and helping the practice grow
maintain stock levels
plan and administer business development, including marketing activities and business plans
keep accurate patient and business records.

Salary

There is no set pay scale for dispensing opticians, and salaries can vary widely between employers. Starting salaries for qualified dispensing opticians typically range from £18,000 to £25,000, depending on your experience. Contact lens opticians may earn more.
With experience you can earn up to £35,000. Contact lens opticians can typically earn between £28,000 and £40,000.
Salaries for practice managers can range from £30,000 to in excess of £40,000.

Salaries vary depending on your experience, location and type of practice.

In addition to your salary, you may also have a bonus package and other benefits such as a pension scheme, private medical insurance, professional insurance and staff discounts.

Working hours

Working hours are typically 9.00am to 5.30pm, although large multiple-chain stores are sometimes open during the evenings. You'll typically work between 35 and 40 hours a week, Mondays to Saturdays, with two days off in a week. Some practices are also open on Sundays and bank holidays.

Part time and temporary locum work is available. Many dispensing opticians and contact lens opticians have flexible working arrangements, and employers tend to be flexible in working hour requests to fit in with patient needs.

What to expect

Jobs are available in most parts of the UK, primarily in towns and cities.
Most work is undertaken in one location, but you may need to visit other practices in the local area.
With experience it's possible to set up as a self-employed business owner through a franchise, partnership or sole trader operation. Some dispensing opticians go on to open their own practices.
You'll need to dress smartly and maintain a high level of courtesy and professionalism with customers.
You may be able to find work abroad, as registration with the General Optical Council (GOC) is recognised in some overseas countries.

Qualifications

To work as a dispensing optician, you must pass a qualification in dispensing optics that is approved by General Optical Council (GOC), the regulator for the optical professions in the UK.

Search for a GOC-approved dispensing optics course.

Check entry requirements and modes of study with course providers as these vary depending on the course.

It may also be possible to do a Level 6 degree apprenticeship, which combines paid work with study for a degree.

All students must, by law, register with the GOC as a student. You will also need to pass an enhanced criminal records check.

On successful completion of your training course, you must register with the GOC as a dispensing optician.

Skills

You'll need to show:

an aptitude for science and maths
the ability to handle ophthalmic instruments
a strong commitment to customer care and a customer-focused approach to work
excellent communication skills, to give clear advice to customers
empathy and understanding of patients' eye health needs
confidence in dealing with people
listening skills, to ensure you're giving the customer the best advice
problem-solving skills
sales skills, and the ability to inspire customer loyalty
commercial awareness
teamworking skills, and the ability to lead and motivate staff
a flexible approach to work and the ability to adapt to change
self-motivation
attention to detail.

Work experience

New entrants to the profession may have experience working in an optical environment in roles such as optical assistant, receptionist or sales assistant.

Sending speculative applications to independent practices or large multiple chains can be a good way to find out about work experience opportunities. You could also contact your local opticians to ask about work shadowing opportunities.

Find out more about the different kinds of work experience and internships that are available.

Employers

The majority of dispensing opticians work in high street outlets for large, multiple-chain optician stores or for independent practices. There are also a number of dispensing opticians who are self-employed or in partnerships, franchisees or own their own practice.

A small number of dispensing opticians work in hospitals - in these roles, you're more likely to specialise in areas such as low-vision aids. It's also possible to work in prescription laboratories or for manufacturers of frames, lenses and other vision aids.

There are a limited number of opportunities to teach at GOC-approved training institutions or to be involved with examinations as an assessor, marker or practice visitor.

Look for job vacancies at:

Specialist recruitment agencies such as Flame Health and Inspired Selections also handle vacancies.

Most large employers advertise vacancies on their own websites. You could also try making a targeted speculative application to independent practices or large multiple chains.

Professional development

You must undertake mandatory continuing professional development (CPD) to keep your skills and knowledge up to date and to remain registered with the GOC. Your GOC registration must be renewed annually for as long as you wish to practise in the UK.

The GOC CPD scheme is a points-based system, and you must earn a minimum number of CPD points by the end of each three-year cycle to stay on the register. You can gain CPD points from taking part in a range of activities, including attending:

ABDO CPD events
conferences, workshops and lectures
peer review or discussion events.

It's possible to do further GOC-approved study and clinical practice to become a specialist practitioner qualified to supply and fit contact lenses. With further qualifications, contact lens opticians can go on to become involved in Extended Services, such as minor eye conditions (MECs) and glaucoma pathways.

Some dispensing opticians decide to undertake further training to become an optometrist. The UCLan MSc Optometry, for example, is aimed at dispensing opticians and allows you to integrate learning from your on-campus study into your clinical practice to qualify as an optometrist.

Career prospects

After qualifying, many dispensing opticians choose to take on additional management responsibilities and some move into a practice management or leadership position. The Association of British Dispensing Opticians (ABDO) offers management and leadership courses leading to accredited qualifications for registered dispensing opticians.

It's also possible to take on a supervisory role, supervising student dispensing opticians.

You can also progress clinically by undertaking additional responsibilities in areas such as contact lens dispensing, minor eye conditions, children's clinics, low vision, glaucoma and diabetic screening.

After gaining experience there may be opportunities to enter self-employment or partnership, running your own practice or a franchise business

Dispensing optician